Legal

Refund Policy

How we handle returns, refunds, and exchanges for eligible purchases.

Effective date: 22 Sep 2025

1) Scope

This Refund Policy applies to purchases made directly from Web3 Wave Layer. We primarily publish content and resources; however, from time to time we may offer digital products, services, or physical items. Third-party marketplaces or partners may have their own policies—please refer to their terms.

2) General principles

  • Contact us first: reach out to [email protected] with your order details before returning any item.
  • Proof of purchase: a receipt or order confirmation is required.
  • Condition: returned physical items must be unused and in the original packaging (unless defective on arrival).

3) Digital products and services

  • Non-refundable once delivered: access to downloadable or streaming digital content is generally non-refundable after delivery or access has been granted.
  • Defective or inaccessible content: if you cannot access a digital product due to a technical issue on our side, contact us within 14 days and we will provide support, a replacement, or a refund at our discretion.
  • EU/UK consumer right of withdrawal: if you are an EU/UK consumer, you may have a 14-day right to withdraw from a distance purchase. By requesting immediate access to digital content, you acknowledge the right of withdrawal may be lost once delivery starts.

4) Physical goods (if offered)

  • Return window: 30 days from delivery for a refund or exchange.
  • Defects on arrival: report within 7 days with photos; we will replace or refund.
  • Non-returnable items: perishable goods, customized items, and opened software/media (unless defective).
  • Restocking: a 10% restocking fee may apply for non-defective returns.

5) Web3 and crypto-specific notes

  • On-chain transactions are final: transfers recorded on public blockchains are typically irreversible. We cannot reverse network transactions.
  • Gas and network fees: gas fees are non-refundable. If a refund is approved for a crypto purchase, associated network fees will be deducted.
  • Refund medium: refunds are issued to the original payment method. For crypto, refunds will be sent to the original address or another address you control after verification.

6) Refund process

  1. Email [email protected] with your order number, purchase date, and reason for the request.
  2. We review eligibility and may request additional details (e.g., photos for defects, access logs for digital issues).
  3. Upon approval, we will provide return instructions (for physical goods) or process the refund (for digital products) within 5–10 business days.

Refund posting time depends on your bank, card issuer, or wallet network conditions.

7) Shipping for returns (physical items)

Unless the item is defective or we sent the wrong item, you are responsible for return shipping costs. We recommend a trackable shipping service and insurance. We are not responsible for items lost in transit.

8) Exchanges

We replace items only if they are defective or damaged, subject to availability. If an exchange is not possible, we will issue a refund.